Support

Because that is what happened. Bookr does not book you in automatically: it sends your request to the clinic, and the clinic confirms or declines it. You get a notification in your inbox either way. Nothing is held for you until the clinic says yes.

Open times are worked out the moment you look, from the practitioner’s weekly schedule. Between the moment you saw a time and the moment you asked for it, somebody else can have taken it, or the practitioner can have changed their week. The app tells you which of those happened and leaves the rest of your request as it was, so you only have to pick another time.

Yes, up to an hour before the appointment starts. Inside that last hour, please call the clinic instead: at that point somebody has already arranged their day around you, and a cancellation that nobody sees in time is worse than a phone call.

Fifteen minutes after the appointment was due to end. A rating is enough; writing something is optional. One review per appointment.

It is how you sign in and how a clinic knows the person arriving is the person who booked, so changing it means verifying the new one the same way you verified the first. Write to us and we will do it with you.

It comes over WhatsApp, not SMS, because that is what works reliably in Lebanon. Check the number you typed, including the leading zero, and use Resend. If it still does not arrive, write to us with the number.

Register on the web at bookr.lb/join. The mobile app is for people booking care; the tools for running a clinic live on the web, and signing into the app with a clinic account will point you there.

Do it yourself: Settings in the app, or your profile page on the web. It asks for your password and happens immediately.

Your name, phone number, password, inbox and any home-visit address go. Upcoming appointments are cancelled. Appointments you actually had stay in the clinic’s own records with your name removed, and the star rating on any review stays without the words, so a business’s public average cannot be changed after the fact. The screen says all of this before you confirm.